Jsus Technology Device Repair Terms and Conditions
Last Updated: [Insert Date]
Welcome to Jsus Technology. These Terms of Service explain the conditions under which we accept, diagnose, repair, and return mobile phones, laptops, tablets, computers, and other electronic devices.
By submitting a device to Jsus Technology, completing our repair intake form, making a payment, or authorizing a repair, you confirm that you have read, understood, and agreed to these terms.
1. Business Information
Business Name: Jsus Technology Email:chris.f@jsustechnology.com Phone/WhatsApp: [Insert Number] Address: [Insert Business Address] Website: [Insert Website URL]
2. Repair Intake and Customer Information
Customers may be required to provide the following information before repair service begins:
Customer name, email address, phone number, customer type, device model, device issue, device passcode if needed for testing, repair history, liquid damage history, estimated repair cost, deposit amount, and service consent.
Customers are responsible for ensuring that all information provided is accurate and complete.
3. Device Ownership Confirmation
By submitting a device to Jsus Technology, the customer confirms that they are the lawful owner of the device or have permission from the lawful owner to submit the device for diagnosis, service, or repair.
Jsus Technology reserves the right to refuse service if there is reasonable concern about ownership, security, illegal activity, or suspicious device status.
4. Diagnosis and Repair Authorization
A diagnosis may be required before a final repair cost can be confirmed. The estimated price given at intake is not always the final price, especially where hidden faults, board-level damage, liquid damage, software locks, or additional hardware issues are discovered.
No major repair will be completed without customer approval unless the customer has already provided written, verbal, WhatsApp, email, or form-based authorization.
5. Data Recovery Warning
If the customer’s main goal is to recover data, the customer must clearly inform Jsus Technology before any repair work begins.
Some repairs may involve resets, board work, part replacement, testing, software service, or procedures that may affect data. While Jsus Technology will take reasonable care, we cannot guarantee that data will remain available, recoverable, or unaffected during diagnosis or repair.
Customers are strongly encouraged to back up their data before submitting a device.
6. Passcodes and Device Access
A passcode may be requested only where needed to test the device before or after repair. This may include testing charging, Wi-Fi, Bluetooth, camera, microphone, speaker, signal, software, screen, touch, or other device functions.
Customers may remove private content before submitting the device where possible.
Jsus Technology will not intentionally access, copy, share, or misuse personal files, photos, messages, passwords, or private information.
7. SIM Cards, Memory Cards, Accessories, and Trays
Customers are responsible for removing SIM cards, memory cards, cases, chargers, accessories, and personal attachments unless they are required for testing.
If the customer leaves these items with the device, Jsus Technology will make reasonable efforts to protect them, but customers are encouraged to remove unnecessary items before drop-off.
8. Liquid Damage, Fire Damage, and Board Repairs
Devices exposed to liquid, fire, heat, corrosion, or previous board repair attempts may have unpredictable faults.
For such devices, Jsus Technology does not guarantee full restoration. The device may work temporarily, partially, or not at all after repair due to underlying damage.
Board-level repairs carry additional risk because components may already be weakened before service begins.
9. Rush / Priority Repair Service
Customers may request a rush service where available.
Rush service may attract an additional fee, for example:
JMD $3,000 Priority Repair Fee
Rush service means the device may be placed ahead of standard jobs where possible. However, it does not guarantee same-day completion, especially where parts, advanced diagnosis, board-level repair, or additional testing is required.
10. Estimates, Deposits, and Payments
A deposit may be required before diagnosis, ordering parts, or beginning repair work.
Deposits may be used to cover parts, labour, diagnosis, administrative processing, or reserved technician time.
Payment methods may include cash, bank transfer, Lynk, or other approved payment methods.
The device may not be released until the outstanding balance is paid in full.
11. Parts Availability
Repair completion depends on parts availability. Some parts may need to be ordered locally or overseas.
Jsus Technology is not responsible for delays caused by suppliers, couriers, customs, shipping delays, unavailable parts, incorrect supplier stock, or events outside our control.
12. Warranty on Repairs
Warranty applies only to the specific repair or part replaced by Jsus Technology.
Suggested warranty wording:
Repairs may carry a limited warranty of [Insert Warranty Period, e.g., 7 days, 14 days, or 30 days,3 months], unless otherwise stated.
Warranty does not cover:
Liquid damage
Physical damage after repair
Drop damage
Fire or heat damage
Tampering by another technician
Software misuse
Customer-supplied parts
New or unrelated faults
Devices with prior board repair attempts
Devices with severe corrosion or intermittent faults
Warranty is void if the device is opened, modified, damaged, or repaired by another person after collection.
13. No Fix / Diagnosis Situations
Some devices may not be repairable. If Jsus Technology is unable to complete the repair, the customer will be informed.
A diagnosis fee or labour fee may still apply where time, testing, board inspection, disassembly, troubleshooting, or administrative work was performed.
14. Device Collection
Customers must collect repaired or unrepaired devices within a reasonable time after being notified.
Devices left uncollected for more than [Insert Number] days may attract a storage fee.
Suggested wording:
Devices left uncollected for more than 30 days after notification may attract storage charges. Devices left uncollected for more than 90 days may be considered abandoned, subject to applicable law and reasonable notice.
15. Limitation of Liability
Jsus Technology will take reasonable care of all devices submitted for service. However, Jsus Technology is not liable for:
Pre-existing damage
Data loss
Hidden board faults
Intermittent faults
Customer-provided incorrect information
Devices damaged by liquid, fire, corrosion, or prior repair attempts
Loss of business, income, files, contacts, photos, or software
Third-party supplier delays
Issues caused by unauthorized modifications or previous repairs
Where liability applies, it shall be limited to the amount paid by the customer for the specific repair service.
16. Customer Consent
By submitting the repair form, the customer agrees that:
They have read and understood these Terms of Service; They authorize Jsus Technology to inspect and diagnose the device; They understand repair work may involve risks, especially where data, board damage, liquid damage, or prior repairs are involved; They confirm the information provided is accurate; They agree to pay approved charges, deposits, and balances.
17. Changes to These Terms
Jsus Technology may update these Terms of Service from time to time. The latest version will be made available on our website or upon request.
rivacy Policy / Data Privacy and Security Policy
Jsus Technology
Last Updated: [Insert Date]
Jsus Technology respects your privacy and is committed to protecting the personal information and device information you share with us.
This Privacy Policy explains how we collect, use, store, protect, and share information when you use our website, complete a repair form, contact us, make a payment, or submit a device for service.
The Jamaica Data Protection Act, 2020 governs the responsible collection, processing, storage, and sharing of personal data in Jamaica.
1. Information We Collect
We may collect the following information:
Customer Information
Name
Email address
Phone number
Customer type
Drop-off person
Payment/deposit information
Communication records by email, phone, WhatsApp, or website form
Device Information
Device name/model
Device issue
Device condition
Repair history
Liquid or fire damage status
SIM tray status
Device passcode, where needed for testing
Photos or notes relating to the repair
Website Information
When you use our website, limited technical information may be collected, such as browser type, IP address, page visits, form submissions, and security logs.
2. Why We Collect Your Information
We collect information for the following purposes:
To identify the customer
To create a repair record
To diagnose and repair devices
To contact customers about repairs
To provide estimates and invoices
To process deposits and payments
To confirm consent and service authorization
To protect against fraud, misuse, or disputes
To improve customer service
To comply with legal, tax, accounting, or business record requirements
3. Device Passcodes and Personal Content
Jsus Technology may request a device passcode only where necessary to test the device before or after repair.
We do not intentionally access, copy, download, transfer, publish, or share customers’ private files, photos, messages, contacts, passwords, or personal content.
Customers are encouraged to back up their data and remove private information before submitting a device where possible.
4. How We Protect Your Information
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, disclosure, or alteration.
These steps may include:
Limiting access to customer records
Using password-protected systems
Securing email and website form submissions where possible
Keeping repair information only for legitimate business purposes
Avoiding unnecessary access to private device content
Using customer data only for service-related purposes
No website, email system, or digital storage method is 100% secure. However, we aim to handle customer information responsibly and carefully.
5. Sharing of Information
Jsus Technology does not sell customer personal information.
We may share limited information only where necessary, such as:
With payment providers to confirm payment
With suppliers to source parts
With delivery/courier providers where delivery is requested
With IT or website service providers who help operate our systems
Where required by law, court order, regulation, or lawful authority
Only the information necessary for the specific purpose will be shared.
6. Data Retention
We keep customer and repair records only as long as reasonably necessary for:
Repair history
Warranty claims
Customer service
Accounting and tax purposes
Dispute resolution
Legal or business record requirements
After the retention period, records may be securely deleted, archived, or anonymized.
7. Customer Rights
Customers may contact Jsus Technology to request:
Access to personal information we hold about them
Correction of inaccurate information
Deletion of information where legally appropriate
Withdrawal of consent where processing is based on consent
Information about how their data is being used
Some records may need to be retained for legal, accounting, repair warranty, or dispute-resolution purposes.
8. Payment Information
If customers make payment through Lynk, bank transfer, card processor, or another payment provider, that payment may be processed by a third party.
Jsus Technology does not request or store full card details through the repair intake form.
Customers should only make payments through approved payment channels provided by Jsus Technology.
9. WhatsApp, Email, and Social Media Communication
When customers contact Jsus Technology through WhatsApp, email, Instagram, Facebook, or other platforms, those platforms may also process customer data according to their own privacy policies.
Messages sent to Jsus Technology may be kept for customer service, repair confirmation, payment verification, and dispute-resolution purposes.
10. Website Forms
When you submit a repair form on our website, the information is sent to Jsus Technology for repair intake and customer service.
Customers should avoid submitting unnecessary sensitive information through the form.
11. Children’s Privacy
Our repair services are intended for customers who can lawfully authorize device repair or who have permission from a parent, guardian, or device owner.
Where a minor submits a device, Jsus Technology may request confirmation from a parent, guardian, or lawful owner before completing service.
12. Updates to This Privacy Policy
Jsus Technology may update this Privacy Policy from time to time. The latest version will be available on our website or upon request.
13. Contact Us
For questions about this Privacy Policy or how your information is handled
